What Should I Do if I Get Injured at American Airlines Center in Dallas, TX?
If you get injured at American Airlines Center in Dallas, TX, you should report the accident, get medical help, document the scene, and preserve evidence. These steps can protect your health and help support a possible premises liability claim.
American Airlines Center hosts concerts, Dallas Mavericks games, Dallas Stars games, and other major events. With large crowds, stairs, concessions, seating areas, parking garages, and walkways, accidents can happen in many ways. Keep reading to learn about the steps you should consider taking after an accident.
Report the Accident to American Airlines Center Staff
Report the accident to the nearest employee, usher, security guard, or Guest Services representative as soon as possible. An incident report can create a record of what happened, when it happened, and where it happened.
Guest Relations has two locations in American Airlines Center: on the Plaza Concourse, across from Section 104, and on the Terrace Level, across from Section 326. Guest Services can also help with some guest needs during events.
When making a report, be clear and factual. Explain what caused your injury, such as a spill, broken step, loose handrail, poor lighting, unsafe flooring, crowd surge, or another hazard. Ask for a copy of the report if one is available.
Get Medical Help Right Away
Get medical care as soon as possible after an injury. Even if you think the injury is minor, symptoms can worsen after the adrenaline of the event fades.
Certified medical professionals are typically available at First Aid stations during events. The venue lists First Aid stations on the Plaza Concourse near Section 111 and the Terrace Concourse near Section 313. Guests who need emergency first aid should contact the nearest employee for help.
You should also follow up with a doctor after leaving the venue. Medical records can connect your injuries to the incident and help show the cost and seriousness of your harm.
Document the Scene Before Conditions Change
Document the scene if you can do so safely. Venue hazards are often cleaned, repaired, or blocked off quickly after an accident.
Take photos or videos of:
- The hazard that caused your injury
- Your visible injuries
- The surrounding area
- Lighting conditions
- Warning signs, or the lack of them
- Your shoes and clothing
- Any spilled liquid, debris, stairs, railing, or flooring issue
If anyone saw what happened, ask for their name and contact information. Witnesses may be able to confirm that the hazard existed before you were hurt.
Preserve Tickets, Receipts, and Other Evidence
Keep anything that shows you were at American Airlines Center when the injury happened. This may include your ticket, parking receipt, purchase receipts, photos, videos, rideshare records, or messages with people who attended the event with you.
You should also save medical bills, discharge papers, prescriptions, work notes, and receipts for out-of-pocket costs. These records can help show your damages if you file a claim.
Avoid posting about the incident on social media. Insurance companies may review posts and use photos, captions, or comments to argue that your injuries are not as serious as you claim.
Do Not Admit Fault or Guess About What Happened
You should not admit fault or guess about details after an injury. Stick to the facts when speaking with venue staff, insurance representatives, or other parties.
For example, do not say that you “should have been more careful” or that you “must not have been watching.” You may not know whether the venue, a contractor, a vendor, or another visitor caused the dangerous condition or failed to fix it.
This step is important because Texas uses a proportionate responsibility rule. If you are found to be more than 50% responsible for your injury, you generally cannot recover compensation. If you are 50% or less responsible, your recovery can be reduced by your percentage of fault.
Know the Deadline to File a Texas Injury Lawsuit
In most Texas personal injury cases, you usually have two years from the date of injury to file a lawsuit. Missing this deadline can prevent you from recovering compensation.
It is still best to act much sooner. Surveillance video may be erased, witnesses may become harder to find, and dangerous conditions may be repaired before they are documented.
Contact a Dallas Premises Liability Lawyer at Benton Accident & Injury Lawyers for a Free Consultation
If you were hurt at American Airlines Center, you may have a premises liability claim if unsafe property conditions caused your injury. Benton Accident & Injury Lawyers can investigate what happened, identify responsible parties, and help you pursue compensation for medical bills, lost income, pain and suffering, and other damages.
For more information, contact an experienced Dallas premises liability lawyer at Benton Accident & Injury Lawyers to schedule a free consultation.
We proudly serve in Dallas County and its surrounding areas:
Benton Accident & Injury Lawyers
1825 Market Center Blvd # 350, Dallas, TX 75207
Phone: (214) 556-8321
Hours Open: 24/7
Our firm is located near you. We have an office in Dallas.
Find us with our GeoCoordinates: 32.7950252,-96.8241861
About the Author
Jeff BentonJeff Benton is the founder of Benton Accident & Injury Lawyers in Dallas. He represents clients in claims involving truck accidents, car accidents, wrongful death, workplace accidents, and other forms of negligence. Jeff is known for taking on difficult cases that other firms decline and for fighting aggressively against powerful insurance companies and corporate defendants. He was honored with the Dallas Trial Lawyers Association’s John Howie Award for his pursuit of justice and remains committed to helping injured individuals and families throughout Texas. Click here to see some of his notable case results.
